太平洋电脑送修注意事项

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【电话】514-558-5558
【微信】8309500
【地址】1455 Towers, H3H 2E2(Towers路,1455号,邮编H3H 2E2) 市中心近康大地铁小出口(地铁站:Guy-Concordia,出口:St-Mathieu)
【门铃】1071（如果您没有电话，请按门铃）
【时间】周一～周日13:00～20:00 (本店不预约，请出发前至少提前一小时电话确认本日开门)
【携带】笔记本请带充电器，请短信/微信告知故障现象/开机密码/是否有进水磕碰/维修史/是否需要保留文件，不要口头传达，客户太多记不住，可开机的设备送修前请自行备份好数据，对于无法开机的设备我们仅能尽可能保留您的数据，但我们不负责任何数据丢失，我们也不认可任何送修的电脑中的数据为机密，如果您认为数据重要请选择加急服务可现场观看。请自行去掉/保管USB上插头，丢失损坏概不负责。
【维修耗时】检测评估2小时起，维修24小时起，24小时内请不要再次电话查询，否则会延长维修时间，如有结果我们会立刻电话通知您，恕无法提供现场维修观看服务，请自行安排好时间。
【预约】本店不预约，先到先修，后到排队，我们可能会临时休息，务必当天至少提前1小时联系确认后前往。
【加急】加急维修或检测均每台另付$50，立即放下手上工作为您服务。
【收费】本店最低维修费用$85起；为提高效率，对于送来评估的设备，维修费用不超过$85的，会自动为您维修，不会再次沟通费用问题；修不好免除一切费用（如有例外另行协商）。我店不提供免费诊断检测，如果我们收到设备后，您拒绝维修，若无其他协议，每台设备均会产生最低$25的处理费。
【疫情】因疫情影响，目前无法进入室内，请在楼外等候，给您造成不便非常抱歉。
【芯片级维修注意事项】对于硬件故障，需拆机检测，检测过程中需使用仪器对您的主板进行焊接、拆除或代换某些零件/芯片进行测试，如果您的电脑可以开机但是某些功能失常，主板测试维修可能改变故障现象或故障位置，电脑或有可能无法开机。
【送修】若您送修即视为同意以上协议。若情况特殊，双方另行拟定书面协议。

常见问题
Q：想了解维修过程，有没有提供维修过程视频？
A：请参考本店真实维修案例，维修过程视频。

Q：请问我是否可以参观维修过程？
A：因为我们同时进行多台电脑的维修，所以无法提供围观服务；不过您可以选择加急服务（额外付$50），我们立即放下手上工作仅评估/检测/维修您的一台电脑，这时您可以参观；我们评估/检测本身是免费的，如果您选择加急服务，会产生$50加急费；某些硬件维修时间跨度比较长一般无法当天完成，恕无法提供全程参观，如果您的数据比较重要，可以选择加急服务，当面拆掉您的硬盘，交给您自行保管。

Q：我想知道如果修不好收费么？
A：一般修不好无维修费（如有例外，另行协商），但是如果您拒绝维修会有一个$25的处理费。

Q：我想了解一下价格，能提前咨询价格么？
A：我店电脑维修$85起，大部分故障的维修人工费在$85-150之间。Macbook/iPhone/iPad换屏/换电池可微信/短信提供具体Model型号，咨询实时报价。某些维修电话或远程无法给出精确报价，因为电话中只能了解到问题表现，问题表现不等于故障原因（比如发烧不等同于感冒），而无法精确给出维修方案，我们需要亲自检测您的电脑或手机确定具体维修方案后才可以给出相对准确的价格。在蒙特利尔，虽然不敢说我们的价格是最便宜的，但也算是偏低的。由于我们省去了实体店房租，对于主板维修我们给出的报价绝对有竞争力，一般来说只有苹果店的20%-30%，西人店的50%-60%。

Q：维修可以当天修好领取么？维修要多长时间？大概什么时候能取？
A：我们一般只能承诺24小时起，但是正常情况下，电脑重装系统或安装软件4点前送当天下班前可修好领取。电脑硬件维修第二天下班前领取。但是很多时候硬件维修我们当天就完成了，我们会立刻通知您，您来决定是否当天领取。请不要在我们承诺给您的时间（24小时）内再次询问工作进度，否则会拖慢您的维修。

Q：我可以提供电脑型号，你能帮我查一下……配件的价格么：
A：我需要亲自检测获取我需要的信息，我不仅仅需要型号，可能还需要板号，接口类型，协议等等，我们无法远程指导您如何获取这些信息，我需要进行亲自检测。如果您需要这么详细的信息的话，最好的办法就是送来检测。

Q：我比较急能不能快点，什么时候能开始给我修？
A：您送过来后，一般两小时以内检测处理，如果您特别急，也可以选择加急服务。

Q：我的电脑出现这种情况……，请问这种情况是哪里坏了，怎么维修，多少钱？
A：修电脑是case by case的，我检查过才能给您结论，远程并不能得到足够的信息，因为一种问题现象可能对应很多故障，每种故障解决方案也不同，价格自然就不同。举个例子来说，就好比发烧（现象）不一定就是感冒（故障），也可能是肺炎、脑炎、肠炎等等引起的，那么用药和收费自然就不同，医生需要借助设备化验诊断，维修电脑同样需要使用专业设备诊断我才能判断是哪里坏了。

Q：维修过程是否会损坏数据？
A：维修本身不会损坏数据，我们也不会主动删除数据，而且我们一般也会尽可能保留用户数据。但是某些情况和数据有关的软件或硬件已经损坏，我们就不一定可以提取出数据，比如硬盘出现坏道，硬盘相关电路进水，磕碰，自带磁盘加密但系统坏等等，您的电脑是否有以上情况，是否能保留数据，需要实际操作进行验证。如果您的设备能够开机，请送修前务必备份重要数据。

Q：我的电脑只是一个电阻坏了，更换一下需要多少费用？
A：原则上我们不根据客户的方案进行维修，因为如果按照客户的方案维修后，电脑还是存在问题，这时候就会产生纠纷。建议送来由我们评估报价，然后确定维修方案，我们来承担人工成本的风险，如果修不好，不收任何费用。但是如果您执意要按照您的方案维修，我们的人工服务费是$85一小时，维修后任何结果由您自行承担。

 

以下英文为维修协议：

Repair Terms of Service

Version: March 26, 2023

PLEASE READ THIS AGREEMENT CAREFULLY AND COMPLETELY BEFORE USING THE SERVICES.THIS AGREEMENT, INCLUDING ANY POLICIES AND TERMS LINKED HERETO, IS A LEGALLY BINDING CONTRACT BETWEEN YOU AND US (AS DEFINED BELOW). BY SELECTING THAT YOU AGREE, AND UTILIZING THE SERVICES YOU (A) ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS AGREEMENT; (B) CONFIRM THAT YOU ARE 18 YEARS OF AGE OR OF LEGAL AGE TO ENTER INTO A BINDING AGREEMENT; (C) ACCEPT THIS AGREEMENT AND AGREE THAT YOU ARE LEGALLY BOUND BY ITS TERMSIF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, YOU MAY NOT USE THE SERVICES. CONTACT US AT TERMSOFUSE@PC6.CA FOR ANY QUESTIONS RELATED TO THIS AGREEMENT.

  1. Definitions.In this Agreement: (a) the words “Our” and “Us” and “We” mean the Company and its respective parents, subsidiaries, branches, affiliates, agents, employees, successors and assigns, and, for the purposes of all Sections of this Agreement except Sections 24, and 26, shall also include its System Operators; and (b) the words “You” and “Your” and “Yourself” mean a person or business who uses the Services and any person or entity represented by that individual; (c) the term “Service Authorization & Estimate” means the receipt that You are provided and agree to prior to the commencement of Services, which describes the Services to be performed and the estimated costs; (d) the word “Device” means the eligible device, as defined in this Agreement, identified on the Service Authorization & Estimate on which You authorize Us to perform the Services; and (e) the word “Website” means http://pc6.ca.
  2. Privacy Policy.You acknowledge that when You visit the Website or use the Services, We may use automatic or other means (including, for example, cookies and web beacons) to collect information about You and Your Device and/or about Your access or use of the Website and the Services. You also may be required to provide certain information about Yourself and/or Your Device as a condition to receiving the Services, and the Services may provide You with opportunities to share information about Yourself with others. All information We collect through or in connection with the Services is subject to Our Privacy Policy which is available at http://pc6.ca, and explains Our policies with respect to the collection, use and disclosure of information related to or derived from Your use of the Website and Services. Please read the Privacy Policy carefully and completely. It is incorporated by reference into this Agreement, and by using the Services, You consent to the collection, use and disclosure of Your information as set forth in that Policy. Because We cannot guarantee the security of Your personal information, You acknowledge and agree that You provide it to Us at Your own risk. If You know or suspect that the passwords associated with or stored on Your Device have been available to or accessed by anyone as a result of Your use of the Services, You should immediately change or reset those passwords.
  3. Representations.When seeking the Services, You represent to Us that You are the owner and/or have the authority to consent to an inspection and repair of the Device. We reserve the right to refuse to provide You with the Services if You are not the owner and/or the authorized user of the Device. When seeking the Services, You represent to Us that any information or data disclosed to Us is not confidential or proprietary to You or any third party, and said information and data, either through its provision by You or use of it by Us, will not violate the copyrights, privacy rights, publicity rights, trademark rights, contract rights or any other intellectual property rights or other rights of any third party. You further represent that You own any information or data provided to Us or have the necessary rights, consents, permissions, licenses and authorizations to disclose any information or data to Us, including any personal information, as required for Us to perform the Services.
  4. Authorizations.You authorize Us to perform the Services, including but not limited to repairs, technical support, in-home services, and other services as provided by participating stores, described in the Service Authorization & Estimate, subject to this Agreement. When seeking certain Services, You (a) expressly consent to inspection and repair of the Device, and (b) authorize Us to repair and otherwise effect changes to Your Device to the extent necessary to provide the Services and acknowledge and agree that such changes may be permanent and irreversible.
  5. Scope of the Services.The Services include repair of Your Device and, if applicable, the operating systems and software applications either thereon or intended to be used thereon, and may include technical support services related to either the repair of Your Device or the optimization of Your usage of Your Device. Services may also include technology recycling that may be subject to separate terms and conditions. You acknowledge that in performing the Services, We may use new, rebuilt, reconditioned or refurbished parts or components, and original or non-original parts. The Services are not provided as part of the original manufacturer’s warranty. If Your Device is under any applicable manufacturer’s or other warranty, You acknowledge that the Services may void the manufacturer’s warranty. We expressly disclaim any responsibility and liability for the Services voiding the manufacturer’s warranty, and you agree that We shall not be responsible for any loss or damage of any sort incurred as a result of the Services voiding the manufacturer’s warranty of Your Device.
  6. Availability of the Services.The Services are available for all eligible Devices during the operating hours of the stores and/or service centers in the System, as determined by System Operators. If You are an organization, an individual seeking to use the Services on behalf of Your organization may be required to provide identifying information including whether the individual is an owner, member, partner, director, manager, employee, or agent of Your organization.
  7. Eligible Service Locations.When You schedule onsite or in-home Services, eligibility is subject to participating stores, the availability of the onsite or in-home Services in Your geographic location, and/or subject to the eligibility requirements set forth in this Agreement. We reserve the right to discontinue or refuse Services as necessary, including if the Service location is cost prohibitive for Our Service technicians to travel to in order to perform the Services.
  8. Eligibility For Services.Eligible devices may include, without limitation, cellular phones, laptops, tablets, gaming devices, televisions, printers, smart home products, and any other devices as determined by Us in Our sole discretion. Service eligibility and initiation of the Services is subject to: (a) a visual and physical inspection of the device to Service; (b) confirmation that the device is eligible, accessible and serviceable subject to Our service eligibility criteria; and/or (c) confirmation that no modifications to the device exist that would make the device ineligible or unsafe for the performance of Services. We determine eligibility for onsite and in-home Services during the scheduling process, and confirm eligibility in accordance with the requirements of this Agreement at the designated Service location.
  9. Responsibility for Back Ups.You are solely responsible for backing up any software or data that is stored on Your Device and deleting, encrypting or otherwise protecting Your data from unauthorized use. Unless you are a consumer in Québec, we disclaim legal responsibility for any loss, alteration or corruption of any hardware, software, data or files. We may decline to provide the Services to You if We determine that appropriate back-up measures have not been taken by You regardless of the cause of any such loss or damage. You are responsible for any and all restoration and reconstruction of lost or altered files, data or programs. We will not treat data on Your Device as confidential and We decline any such agreement with You or other obligation to do so.
  10. Abandonment.We will contact You when the Services have been completed and Your Device is ready for pick up. You acknowledge and agree that if, despite Our efforts to contact You, You fail to pick up Your Device or otherwise arrange for its return for more than sixty (60) days, or any longer period as required by law, following the completion of Services, Your Device will be deemed abandoned and will become Our property, subject to all applicable provisions of law. In such an event, We may dispose of or otherwise utilize the abandoned property in Our sole discretion in accordance with applicable provisions of law, including sale of the abandoned property, proceeds of which may be used to recoup administrative and repair costs, and any remaining surplus disposed of according to the applicable law.
  11. Replacement Devices.Subject to this Agreement regarding Your responsibility to back up Your data, We will be responsible to the extent provided under applicable law for the physical safekeeping of Your Device while in Our possession for Service. In the unlikely event that Your Device is lost, stolen or damaged while it is in Our possession for Service, We will repair Your Device or replace it with a device of like kind and quality, which, at Our sole option, may be new or refurbished.

THE FOLLOWING SECTION 12 DOES NOT APPLY TO QUÉBEC CONSUMERS, WHO HAVE THE WARRANTY RIGHTS SET OUT IN SECTION 13 OF THIS AGREEMENT

  1. Limited Warranty.The repairs and parts used in the Services, and any replacement Device provided pursuant to this Agreement, will be warranted for a period of one (1) year from the date the Services are completed (the “Limited Warranty”), subject to the provisions and exclusions set forth herein.
  • A. Limited Warranty Exclusions. This Limited Warranty does not apply to Services or repairs performed on Devices that have been exposed to moisture or liquids outside of the manufacturer’s intended use, regardless of whether the Services attempted to repair such damage or exposure. This Limited Warranty does not provide coverage for Devices which have been subjected to abuse, misuse, damage due to external causes or an Act of God, normal wear and tear which does not affect the original manufacturer’s intended use, battery leakage or damage resulting from battery leakage. Furthermore, this Limited Warranty does not cover defects resulting from any action by You or any other third party, including but not limited to mishandling, physical damage, operation outside of design limits, improper repair by someone other than Us, or unauthorized modification. This Limited Warranty does not apply if Your Device shows evidence of tampering or shows evidence of being damaged as a result of excessive corrosion, electrical current, heat, moisture or vibration, or as a result of improper specification, misapplication or other operating conditions outside of Our control. This Limited Warranty covers the following software Services only: factory restores, backups, jailbreaks, and unlocks. This Limited Warranty does not apply to Devices with software modifications performed by someone other than Us following the completion of the Services, including without limitation updated software, use of unauthorized or unapproved software, viruses, malware, spyware, or attempts to modify any software that has been installed by Us. This Limited Warranty is non-transferable and does not apply to Devices on which the serial number has been altered, defaced or is missing.
  • B. Ownership of Repaired or Replaced Parts and Devices. Unless otherwise required by law, all replaced Devices, parts, components, boards and equipment will become Our property, and You waive all rights you may have under state, provincial, or other laws to the replaced Device or repaired or replaced parts.
  • C. Limited Warranty Procedure. If Your repaired or replacement Device malfunctions within the one (1) year Limited Warranty term, it must be returned to a store or service center within the System for evaluation by Us, and You will be responsible for any applicable shipping costs. If, upon Our examination, We determine at Our sole discretion that the parts or repairs used to perform the Services were defective, or in the case of a replacement Device, that the replacement Device is defective, it will be repaired at no charge.
  • D. No-Lemon Policy. For replacement Devices only, if we have performed three (3) covered repairs on your replacement Device pursuant to this Limited Warranty, and it requires a fourth (4th) repair within the one (1) year Limited Warranty term, we will replace the Device with a subsequent replacement Device of like kind and quality, which may be new or refurbished in Our sole discretion. In the event we provide a subsequent replacement Device, it will be warranted under this Limited Warranty for the remainder of the original one (1) year Limited Warranty term only.

THE FOLLOWING SECTION 13 APPLIES ONLY TO QUÉBEC CONSUMERS

  1. QUÉBEC CONSUMER WARRANTY.
  • A. Scope of Application. The warranty in this Section 13 applies only to Québec consumers (the “Québec Limited Warranty”). Everyone else has the warranty rights set out in Section 12 of this agreement. For Québec consumers, the Québec Limited Warranty provided in this Section 13 is provided in addition to the legal warranties under the Québec Consumer Protection Act.
  • B. Goods and Services Covered by Warranty. This Québec Limited Warranty covers the repairs and parts used in the Services, and any replacement Device provided pursuant to this Agreement. However, with respect to software Services, this warranty only covers the following software Services: factory restores, backups, jailbreaks, and unlocks, and does not cover any other software Services.
  • C. Our Obligations under this Warranty. If Your repaired or replacement Device malfunctions during the duration of this warranty, and that malfunction is a result of defective repairs or parts used by Us, or because the replacement Device was defective, then it will be repaired by Us at no charge. For replacement Devices only, if we have performed three (3) repairs on your replacement Device pursuant to this Québec Limited Warranty, and it requires a fourth (4th) repair within the warranty period, we will instead replace the Device with a second replacement Device of like kind and quality, which may be new or refurbished.
  • D. How to Use this Warranty. You can return Your Device to any store or service center within the System for evaluation and performance of warranty work. Only System Operators are authorized to perform the Québec Limited Warranty, and Your Device cannot be returned anywhere else.
  • E. Duration of the Warranty. This Québec Limited Warranty lasts for one year from the date that You pick up Your Device from Us. If You bring Your Device back for repair under this Québec Limited Warranty, the warranty period is extended by one day for every day that the item remains with us for repair. However, the warranty period does not restart merely because We provide You with a second replacement Device under clause C, above.
  • F. Warranty Exclusions. This Québec Limited Warranty does not apply if any of the following exclusions apply: (i) this Québec Limited Warranty does not apply to Services or repairs performed on Devices that have been damaged by or exposed to moisture or liquids outside of the manufacturer’s intended use, regardless of whether the Services attempted to repair such damage or exposure; (ii) this Québec Limited Warranty does not provide coverage for Devices which have been subjected to abuse, misuse, damage due to external causes or an Act of God, normal wear and tear which does not affect the original manufacturer’s intended use, battery leakage ,or damage resulting from battery leakage; (iii) this Québec Limited Warranty does not cover defects resulting from any action by You or any other third party, including but not limited to tampering, mishandling, physical damage, operation outside of design limits, improper repair by someone other than Us, or unauthorized modification; (iv) this Québec Limited Warranty does not apply if Your Device shows evidence of being damaged as a result of excessive corrosion, electrical current, heat, or vibration; (v) this Québec Limited Warranty does not apply if Your Device apply if Your Device shows evidence of being damaged as a result of improper specification, misapplication, or other operating conditions outside of Our control; (vi) this Québec Limited Warranty does not apply to Devices with software modifications performed by someone other than Us following the completion of the Services, including without limitation updated software, use of unauthorized or unapproved software, viruses, malware, spyware, or attempts to modify any software that has been installed by Us; (vii) this Québec Limited Warranty does not apply to Devices on which the serial number has been altered, defaced, or is missing.
  • G. Cost of Warranty Work. There is no charge for performance of this Québec Limited Warranty.
  • H. Transport or Shipping Costs. You are responsible for all transport or shipping costs require to perform this Québec Limited Warranty.
  • I. Non-transferrable. This Québec Limited Warranty may not be transferred.
  • J. Warranty Contact Information. To exercise this Québec Limited Warranty please contact your local System Operator to obtain warranty service. If you are unable to locate a local System Operator, you can contact warranty@pc6.ca, and by phone at 1-514-558-5558.

THE FOLLOWING SECTION 14 DOES NOT APPLY TO QUÉBEC CONSUMERS

  1. DISCLAIMER OF ALL OTHER WARRANTIES.THE LIMITED WARRANTY STATED ABOVE SETS OUT THE FULL EXTENT OF OUR RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING WORK PERFORMED OR PARTS SUPPLIED BY US IN CONNECTION WITH THE SERVICES PERFORMED ON YOUR DEVICE. THE FOLLOWING DISCLAIMER SHALL APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES AND WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND THAT YOUR USE OF OR RELIANCE ON EITHER IS AT YOUR SOLE RISK AND DISCRETION. EXCEPT AS EXPRESSLY PROVIDED FOR IN THIS AGREEMENT, WE HEREBY DISCLAIM ANY AND ALL REPRESENTATIONS, WARRANTIES AND GUARANTIES REGARDING THE SERVICES, WHETHER EXPRESS, IMPLIED OR STATUTORY, AND INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT. FURTHERMORE, WE MAKE NO WARRANTY THAT (A) THE SERVICES WILL MEET YOUR REQUIREMENTS OR MEET THE APPLICABLE LAWS APPLICABLE TO YOU; OR (B) THE SERVICES WILL BE AVAILABLE, TIMELY, RELIABLE, COMPLETE, SUITABLE, UNINTERRUPTED, SECURE OR ERROR-FREE. EXCEPT AS PROVIDED IN THESE TERMS, NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US SHALL CREATE ANY REPRESENTATION, WARRANTY OR GUARANTY. FURTHERMORE, YOU ACKNOWLEDGE AND AGREE THAT WE HAVE NO OBLIGATION TO SUPPORT OR MAINTAIN THE SERVICES. YOU ACKNOWLEDGE AND AGREE THAT WE MIGHT NOT BE ABLE TO OFFER THE SERVICES AT ALL, IN THE ABSENCE OF THE FOREGOING DISCLAIMERS AND LIMITATIONS. WE WILL HAVE NO OTHER WARRANTY OBLIGATION WHATSOEVER WITH RESPECT TO THE SERVICES EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT, AND ANY OTHER CLAIMS, LOSSES, LIABILITIES, DAMAGES, COSTS OR EXPENSES ATTRIBUTABLE TO ANY FAILURE TO CONFORM TO ANY WARRANTY WILL BE YOUR SOLE RESPONSIBILITY.

THE FOLLOWING SECTION 15 DOES NOT APPLY TO QUÉBEC CONSUMERS

  1. LIMITATION OF LIABILITY.THE FOLLOWING LIMITATIONS SHALL APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES OR THE WEBSITE, WHETHER OR NOT THE DAMAGES WERE FORESEEABLE AND WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, LOSS OF PROFITS OR REVENUES, LOSS OF USE OR LOSS OF ACCESS TO DEVICES, FAILURE TO TRANSMIT OR RECEIVE ANY DATA, LOSS OF TIME, DAMAGE TO REPUTATION OR GOODWILL, MISUSE OR DISCLOSURE OF DATA OR CONFIDENTIAL INFORMATION, BUSINESS INTERRUPTION, LOSS OF PRIVACY, ALTERATION, CORRUPTION OR LOSS OF THE DEVICE, DATA, HARDWARE, SOFTWARE OR FILES, FAILURE TO RECEIVE OR BACKUP YOUR DATA (OR ARCHIVED DATA), FAILURE TO CORRECT ANY DEFECTS OR ERRORS IN THE DEVICE OR ANY OTHER HARDWARE OR SOFTWARE, DAMAGES FROM VIRUSES OR OTHER CODE THAT MAY AFFECT THE DEVICE OR ANY OTHER HARDWARE, SOFTWARE, DATA, INFORMATION OR OTHER PROPERTY AS A RESULT OF YOUR USE OF THE DEVICE OR ANY OTHER COMMERCIAL OR PECUNIARY LOSS WHATSOEVER ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING AND UNLESS EXPRESSLY STATED OTHERWISE IN THIS AGREEMENT, THE AGGREGATE LIABILITY TO YOU (WHETHER BASED IN CONTRACT OR TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE OR OTHER THEORY OF LIABILITY) SHALL NOT EXCEED THE AMOUNT OF THE FEES PAID BY YOU FOR THE SERVICES, OR $100.00, WHICHEVER IS GREATER. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
  2. Suspension or Termination.We reserve the right to suspend or terminate Your use of the Services or Website at any time and for any reason, including for abuse, excessive usage or failure to pay any fees or charges.
  3. Authority to Modify.No other individual or entity, including but not limited to any agent, employee, dealer, representative or reseller is authorized to modify this Agreement, including any extension of the Limited Warranty or Québec Limited Warranty above or to make binding claims, whether in advertising, presentations or otherwise, on Our behalf regarding the Services.
  4. Severability & Waiver.You and We agree that if any term of this Agreement is found to be invalid or unenforceable, that term should be modified to the extent possible to make it valid or enforceable without losing its intent and purpose. If no such modification is possible, the term should be severed from this Agreement. Any failure to enforce a right or term of this Agreement shall not be deemed a waiver of that right or term.
  5. Meta – Data.You understand and agree that We may collect Meta – Data logs during diagnostic evaluation to improve overall future functionality of diagnostic tool and symptom evaluation in the repair process. The data collected will be used solely by Us to enhance and improve this process, may be shared with Our affiliates, and will not be distributed further without your consent. Data types that may be collected from Your Device include: Device phone number, Device model number, Device IMEI, Device serial number, downloaded applications & their respective settings and host applications & their respective settings.

THE FOLLOWING SECTION 20 DO NOT APPLY TO QUÉBEC CONSUMERS

  1. Arbitration Agreement.Most of Your concerns about the Services can be addressed by contacting Us at TERMSOFUSE@pc6.ca. For any dispute with Us, You agree to first contact Us and attempt to resolve the dispute with Us informally.

THE FOLLOWING SECTION 21 DOES NOT APPLY TO QUÉBEC CONSUMERS

  1. Class Action Waiver.In furtherance of Section 20A of this Agreement, any Claim arising out of or post cancelation or termination of this Agreement must be brought in the parties’ individual capacity, and not as a plaintiff or class member in any purported class, class arbitration, collective, representative, multiple plaintiff, or similar basis (“Class Action”), and the parties expressly waive any ability to maintain any Class Action in any forum whatsoever. The arbitrator shall not have authority to combine or aggregate similar claims or conduct any Class Action. Nor shall the arbitrator have authority to make an award to any person or entity not a party to the arbitration. Any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only in a court of competent jurisdiction and not by an arbitrator. The parties agree that this Section 21 shall expressly survive cancelation or termination of the Agreement. THE PARTIES UNDERSTAND THAT THEY WOULD HAVE HAD A RIGHT TO LITIGATE THROUGH A COURT AND TO HAVE A JUDGE OR JURY DECIDE THEIR CASE AND TO BE PARTY TO A CLASS OR REPRESENTATIVE ACTION, HOWEVER, THEY UNDERSTAND AND CHOOSE TO HAVE ANY CLAIMS DECIDED INDIVIDUALLY, THROUGH ARBITRATION.If this specific provision of this Section 21 is found to be unenforceable, then the entirety of this Section 21 and the ARB is null and void.

THE FOLLOWING SECTION 22 DOES NOT APPLY TO QUÉBEC CONSUMERS

  1. Claim Limitation.Unless otherwise allowed by applicable law, any claim related to the Services shall be brought within one (1) year of the events giving rise to the claim. Failure to assert any such claim during that one (1) year period results in the claim being forever waived and barred.
  2. Third-Party Content.The Services may expose You to content, websites, products and services created or provided by parties other than Us (“third-party content”). We do not review, endorse or assume any responsibility for third-party content and shall have no liability to You for access to or use of third-party content. You acknowledge and agree that We are not responsible for third-party content, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. We do not assume and will not have any liability or responsibility to You or any other person or entity for any third-party content. Third-party content and links thereto are provided solely as a convenience to You, and You access and use them entirely at Your own risk and subject to such third parties’ terms and conditions. You access or use third-party content at Your own risk and discretion, and You understand that this Agreement and Privacy Policy do not apply to that third-party content. You access or use third-party content at Your own risk and discretion, and You understand that this Agreement and Privacy Policy do not apply to that third-party content. If you have any issues with any third-party content, you must contact the provider of the third-party content provider directly.
  3. Intellectual Property Rights.You agree that all copyrights, patents, trademarks, trade secrets and other intellectual property or proprietary rights associated with the Services are Our exclusive property, and all such rights not expressly granted to You in this Agreement are hereby reserved and retained by Us. If You submit comments, suggestions, enhancement requests, recommendations, corrections, feedback or ideas about the Services, including ways to improve the Services or other products or services (“Ideas”), You agree that Your submission is gratuitous, unsolicited and without restriction. It does not place Us under any fiduciary or other obligation, and We are free to use the Idea without compensation to You and/or to disclose the Idea to anyone on a non-confidential basis. You further acknowledge that We do not, by acceptance of Your submission, waive any rights to use similar or related ideas previously known to Us, or developed by Our employees, or obtained from sources other than You. For greater certainty, You grant to Us and our affiliates a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable (through multiple tiers) license to use and incorporate the Ideas.
  4. Indemnification.You agree to indemnify, defend, and hold Us harmless from any claim, proceeding, loss, damage, liability or expense of any kind arising out of or in connection with the following: (a) Your use or misuse of the Services; (b) Your alleged or actual breach of this Agreement, including any representations you made to us; (c) Your alleged or actual violation of any applicable rule, law or regulation; (d) Your negligence or willful misconduct; or (e) Your alleged or actual violation of the intellectual property or other rights of third parties. We reserve the right, at Your expense, to assume the exclusive defense and control of any matter which You are required to indemnify, and You agree to cooperate in that defense.
  5. Assignment.This Agreement and any rights or licenses granted hereunder may not be transferred or assigned by You, but may be transferred or assigned by Us, without restriction. Any attempted transfer or assignment in violation of this provision is null and void.
  6. Entire Agreement & Governing Law.This Agreement and the documents incorporated by reference constitute Our entire agreement with respect to the Services and supersede any prior or contemporaneous agreements. Agreements with Québec consumers shall be governed by and construed in accordance with the laws of the province of Québec. For all other consumers, this Agreement and Your relationship with Us shall be governed by and construed in accordance with the laws of the province of New Brunswick, without regard to conflicts of law provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
  7. Misuse.You shall not misuse the Services or Website, including, without limitation, using the Services or Website in any manner that: (a) interferes with or interrupts the Services or Website or any hardware, software, system or network connected with the Services or Website; (b) stalks, harasses, threatens or harms any person or is otherwise invasive of another’s privacy rights; (c) uses the Services or Website on a device without permission; (d) tampers with or makes an unauthorized connection to any network, including, without limitation, the network of any wireless carrier; (e) disseminates viruses, Trojan horses, worms, or other software, script or computer code, files or programs that interrupt, destroy or limit the functionality of the Services or Website or any other computer software or hardware; (f) removes, disables, circumvents, or otherwise creates or implement any workaround to any copy protection, rights management, or security features in or protecting the Services or Website; or (g) uses any robot, spider, or other automatic device, process, or means to use the Services or Website; (h) collect or harvest any information from the Services or the Website or its contents in a bulk or systematic way; (i) probe, scan, or test the vulnerability of the Services or the Website or its contents or any network connected to them, or breach the security or authentication measures on them or on any network connected to them; (j) collect, harvest, reverse look-up, trace, or otherwise seek to obtain any information on any other user of or visitor to the Website; (k) take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or any systems or networks connected to them; or (l) forge headers, impersonate a person or otherwise manipulate identifiers in order to disguise your identity or the origin of any message you send to Us or any other person on or through the Website or its contents .
  8. Services Exclusions.Technical support and repair Services may have limitations and exclusions including but not limited to (a) assistance with third-party software or services that are not related to Your Device; (b) installation of third-party software or OEM drivers not supported by Your Device; (c) assistance with network coverage issues, such as dropped calls/data interruptions; (d) over-the-air updates to operating systems, firmware, or some software; (e) diagnostic support not related to Your Device; (f) modification of Original Equipment Manufacturer (“OEM”) software; (g) hardware and equipment setup and repair; (h) installation of non-sanctioned applications; or (i) assistance with enterprise level software industry specific hardware or equipment.
  9. Communications.You agree to receive communications from Us related to Your Device and the Services (“Core Communications”), and You cannot opt out of receiving those Core Communications. You also agree to receive electronic communications from Us related to Your Device and the features available thereon, as well as Your use of that device (“Non-Core Communications”), and You can opt out of receiving those Non-Core Communications by following the “unsubscribe” instructions included in them. You agree that You are solely responsible for any charges or fees associated with Core and Non-Core Communications.
  10. Commercially Reasonable Efforts & Technical Problems.We will use commercially reasonable efforts to provide You with the Services and Website. This means that if We are unable to resolve the issue related to Your Device after making commercially reasonable efforts, We have the right, at Our sole discretion, to refuse to take any further steps to resolve the issue related to Your Device. Additionally, in some instances, We may have limited information from vendors, manufacturers, and developers, and We may not have the ability to obtain the proprietary or other information required to resolve the issue related to Your Device. Some technical problems that You encounter when using Your Device may be the result of software or hardware errors not yet resolved by the hardware or software vendors, manufacturers or developers, in which case We may not be able to resolve Your specific issue. In these circumstances, You are still liable to Us for any fees or charges associated with the Services.
  11. Language.You and We agree that this contract, and any related notices and documents, shall be drawn up in the English language. Les parties aux présentes conviennent que le présent contrat, ainsi que tous les avis et documents connexes, seront rédigés en langue anglaise.

 

ADDITION AGREEMENT

* PAY FOR YOUR DEVICE ONCE IT’S DONE – AFTER 90 DAYS IT WILL BE RECYCLED
A person who makes, alters, repairs or performs work or services of any nature and description upon, or in any way enhances the value of an article of personal property, at the request or with the consent of the owner, has a lien on such article, while lawfully in possession thereof, for his reasonable charges for the work done and materials furnished, and may retain possession thereof until such charges are paid. If you have agreed to a repair service, after signing this document, your device will be returned once payment is issued. If payment is withheld, the device will be kept by a Pacific Computers until payment is issued. If payment is not issued within 90 days of notifying you that the repair is complete, the device will be recycled in accordance with our e-waste management contract or resold. If you are leaving your device for a free estimate, you do not owe us any money. However, if you do not pick up your device from 90 days from the date the estimate is complete, the device will be recycled.
Further, while it is store policy to contact you upon completion of repair, it is your responsibility to check with us when repair is complete – “I don’t check my voicemail” or “your email went to spam” is not an acceptable excuse to get out of the 90 day rule. The clock on the 90 day rule starts from the moment we enter into our internal notes that a repair job is ready for pickup.

WE’RE ALLOWED TO WORK ON YOUR DEVICE.
You are authorizing Pacific Computers to repair to your device. You agree to not touch anything during the process to prevent damage. Interfering with the repair voids any warranties.
For the hardware problem, we may need to disassemble your device, and diagnosis it with our device, we may need to solder/remove/replace some parts/components. Failure may change or the device may be no longer powered on, if the repairment/diagnosis failed. Please backup your data in advance, we are not responsible for loss of any data.

IMPORTANT INFO FOR NEW IPHONE LCD REPAIRS
We try our best to retain the water resistance of the phone after we install the new screen, but please note that the water resistance level will not be as good as factory. We cannot change this, we use proper adhesive, but it is still not as good. We’re being upfront. If this bothers you, please do not do the repair.

PAYMENT.
We reserve the right to keep a device until payment is rendered via an acceptable payment method.

WE DO NOT TAKE RESPONSIBILITY FOR COSMETIC FLAWS
The way we state the condition of the item in the notes of item prior to repair is a brief overview, and does not denote all possible defects & problems with the device to be repaired. This may be edited as more problems are found, even after form is signed. Any preexisting defects, or future defects that come up as a result of preexisting defects are not the responsibility of, or warranted by, Pacific Computers or any of its members. You accept by signing this document that how we state a device’s condition is how it was received, and that no defects or problems we state were caused by us. You acknowledge that Pacific Computers is not liable for any defects or problems with a device unless we specifically take responsibility for such problem or defect.

We are not responsible for any scratches, dents, dings, etc. Most devices we receive are heavily damaged already. We have very strict procedures on how we handle customer devices so they leave in the same or better cosmetic condition than they came in, but in no way can we be held liable for any perceived cosmetic issues, such as – “this scratch wasn’t here when it was dropped off.”

WE ARE IN NO WAY, SHAPE, OR FORM RESPONSIBLE FOR YOUR DATA OR HARD DRIVE.
On data recovery & data transfer jobs, it is your responsibility to check your data in the store. You agree to sign a waiver of liability once you have seen for yourself that your data is on this drive. You accept that we are in no way liable for any data on your device for any of our offered services. We do not accept liability for data. By signing this document you agree to two points. First point being that hard drives are a volatile, mechanical storage media that can malfunction at any time. Second point being that any hard drive malfunction cannot be blamed on Pacific Computers , nor may we be held responsible for any hard drive, solid state drive, solid state hybrid drive, or flash memory malfunction on any machine in our possession. For data recovery, we will be removing parts of the drive that you may not receive back if you do not approve the estimate.

By signing this document you accept that we are in no way liable for your data.

WARRANTY INFORMATION
Limited warranty on service is 1 month, and 1 month on motherboard repairs & replacements. Warranty may be voided by further physical damage to the device, negligence, or liquid damage. Warranty is only for the specific part we have replaced and not for any other issues or parts on the device. We repair delicate devices that break easily. If you are here, the device has likely been mistreated once by a drop, spill, or shock of some sort. You accept that any future issues with other functions on the device are related to prior shock, not our workmanship. We offer warranty service only – not refunds, and any service for which one changes their mind or otherwise decides they do not want done, for any reason, requires the technician to undo repair work in order for no monies to be owed to Pacific Computers.

WARRANTY DOES NOT COVER IF YOU CRACK IT AGAIN.
Warranty does NOT cover a device that has cracked again. By signing this document, you accept the following.

A screen cannot crack on its own. A screen only cracks when physically impacted.
It is your responsibility to inspect the device prior to receiving it back from us to ensure it was not given back to you cracked.
There must be a minimum of four (4) dead pixels on the LCD in order to receive a warranty replacement.

REPAIR OPT OUT POLICY
If a repair goes over the initially approved price – customer may opt out of the repair, and elect to receive the device back without paying for the repair. However, if repairs that were approved have been completed, and work/parts/time have gone into these repairs, Pacific Computers retains the right to keep any part modified or worked on during the course of such a repair. For example: if a ticket has an approved estimate for a logic board repair, and then winds up requiring a battery, keyboard, and a screen, and only board repair was approved – customer may opt out of repair & pay nothing, but Pacific Computers may retain the logic board that was repaired.

LIMITATION OF LIABILITY
In recognition of the relative risks and benefits of the project to both the Client and the Consultant, the risks have been allocated such that the Client agrees, to the fullest extent permitted by law, to limit the liability of the Consultant to the Client for any and all claims, losses, costs, damages of any nature whatsoever or claims expenses from any cause or causes, including attorneys’ fees and costs and expert witness fees and costs, so that the total aggregate liability of the Consultant to the Client shall not exceed the Consultant’s total fee for services rendered on this project. It is intended that this limitation apply to any and all liability or cause of action however alleged or arising, unless otherwise prohibited by law.

LEAVING YOUR DEVICE TO PACIFIC COMPUTERS MEANS YOU AGREE WITH ALL THE ABOVE.