太平洋电脑送修注意事项

【电话】514-558-5558
【微信】8309500
【地址】1455 Towers, H3H 2E2(Towers路,1455号,邮编H3H 2E2)
【路线】市中心近康大地铁小出口(地铁站:Guy-Concordia,出口:St-Mathieu),Towers路夹在Du Fort和St-Marc两条路中间,与Maisonneuve大街交汇,请加微信要求发定位。注意1455只是门牌号,请不要见到1455就进,一定看准路名。
【携带】笔记本请带充电器,请短信/留纸条/微信语音留言,告知开机密码/故障详情/是否有进水磕碰或维修史,送修前请自行备份好数据,我们仅能尽可能保留您的数据,但我们不负责任何数据丢失。请自行去掉/保管USB上插头,丢失损坏概不负责。
【营业时间】电脑维修周一~周日下午1~8 PM。
【维修耗时】电脑故障检测2小时起;重装系统/安装软件/手机维修4 pm前送当日下班前取,否则下个工作日下午取。iPad维修一般下个工作日下班前取。其他电脑/手机硬件维修因至少24小时,一般下个工作日通知您提取时间,恕无法提供现场维修观看服务,请自行安排好时间。
【预约】本店不预约,先到先修,后到排队,我们可能会临时休息,务必当天联系确认后前往。
【加急】某些维修可加急,加急费额外$50,立即放下手上工作为您服务。
【收费】重装系统$65,其他维修$65起;一般情况来说无法维修无维修费(如有例外另行协商),但如果我们收到设备后,您拒绝维修,无论任何情况,每台设备均会产生$25的处理费。以上维修费用均为个人送修报价,上门或企业服务请另行咨询。
【手机】因受到维修设备和配件限制,目前仅维修苹果手机;其他品牌手机不维修。电脑不限品牌维修。
【领取】请在通知您的一个月内领取设备,第2个月起收$10/月的保管费,最多保管3个月,超过3个月根据法律当作遗弃处理。
【疫情】因疫情影响,目前无法进入室内,请在楼外等候,给您造成不便非常抱歉。
【芯片级维修注意事项】对于硬件故障,需拆机检测,检测过程中需使用仪器对您的主板进行焊接、拆除或代换某些零件/芯片进行测试,如果您的电脑可以开机但是某些功能失常,主板测试维修可能改变故障现象或故障位置,电脑或有可能无法开机。
【送修】若您送修即视为同意以上协议。若情况特殊,双方另行拟定书面协议。本店质量第一,速度第二,望海涵。

常见问题
Q:想了解维修过程,有没有提供维修过程视频?
A:请参考本店真实维修案例,维修过程视频。

Q:请问我是否可以参观维修过程?
A:因为我们同时进行多台电脑的维修,所以无法围观服务;不过某些维修项目可提供加急服务(额外付$50),我们立即放下手上工作仅维修您的一台电脑,这时可以参观维修过程;某些硬件维修时间跨度比较长一般无法当天完成,恕无法提供全程参观。

Q:我想知道如果修不好收费么?
A:一般修不好无维修费(如有例外,另行协商),但是如果您拒绝维修会有一个总共$25的处理费。

Q:我想了解一下价格,能提前咨询价格么?
A:我店电脑维修$65起,大部分故障的维修人工费在$65-150之间。Macbook/iPhone/iPad换屏/换电池可微信/短信提供具体Model型号,咨询实时报价。某些维修电话或远程无法给出精确报价,因为电话中只能了解到问题表现,问题表现不等于故障原因(比如发烧不等同于感冒),而无法精确给出维修方案,我们需要亲自检测您的电脑或手机确定具体维修方案后才可以给出相对准确的价格。在蒙特利尔,虽然不敢说我们的价格是最便宜的,但也算是偏低的。由于我们省去了实体店房租,对于主板维修我们给出的报价绝对有竞争力,一般来说只有苹果店的20%-30%,西人店的50%-60%。

Q:维修可以当天修好领取么?维修要多长时间?大概什么时候能取?
A:正常情况下,电脑重装系统或安装软件4点前送当天下班前修好领取。电脑硬件维修第二天下班前领取。手机换屏4点前送当天下班前领取。iPad换屏第二天下班前领取。但是很多时候硬件维修我们当天就完成了,我们会通知您,您来决定是否当天领取。请不要在我们承诺给您的时间内再次询问工作进度,否则会拖慢您的维修。

Q:我可以提供电脑型号,你能帮我查一下……配件的价格么:
A:我需要亲自检测获取我需要的信息,我不仅仅需要型号,可能还需要板号,接口类型,协议等等,我们无法远程指导您如何获取这些信息,我需要进行亲自检测。如果您需要这么详细的信息的话,最好的办法就是送来检测。

Q:我比较急能不能快点,什么时候能开始给我修?
A:您送过来后,一般两小时以内检测处理,如果您特别急,也可以选择加急服务。

Q:我的电脑出现这种情况……,请问这种情况是哪里坏了,怎么维修,多少钱?
A:修电脑是case by case的,我检查过才能给您结论,远程并不能得到足够的信息,因为一种问题现象可能对应很多故障,每种故障解决方案也不同,价格自然就不同。举个例子来说,就好比发烧(现象)不一定就是感冒(故障),也可能是肺炎、脑炎、肠炎等等引起的,那么用药和收费自然就不同,医生需要借助设备化验诊断,维修电脑同样需要使用专业设备诊断。

Q:维修过程是否会损坏数据?
A:维修本身不会损坏数据,我们也不会主动删除数据,而且我们一般也会尽可能保留用户数据。但是某些情况和数据有关的软件或硬件已经损坏,我们就不一定可以提取出数据,比如硬盘出现坏道,硬盘相关电路进水,磕碰,自带磁盘加密但系统坏等等,您的电脑是否有以上情况,是否能保留数据,需要实际操作进行验证。如果您的设备能够开机,请送修前务必备份重要数据。

以下英文为维修协议:

AGREEMENT

* PAY FOR YOUR DEVICE ONCE IT’S DONE – AFTER 90 DAYS IT WILL BE RECYCLED
A person who makes, alters, repairs or performs work or services of any nature and description upon, or in any way enhances the value of an article of personal property, at the request or with the consent of the owner, has a lien on such article, while lawfully in possession thereof, for his reasonable charges for the work done and materials furnished, and may retain possession thereof until such charges are paid. If you have agreed to a repair service, after signing this document, your device will be returned once payment is issued. If payment is withheld, the device will be kept by a Pacific Computers until payment is issued. If payment is not issued within 90 days of notifying you that the repair is complete, the device will be recycled in accordance with our e-waste management contract or resold. If you are leaving your device for a free estimate, you do not owe us any money. However, if you do not pick up your device from 90 days from the date the estimate is complete, the device will be recycled.
Further, while it is store policy to contact you upon completion of repair, it is your responsibility to check with us when repair is complete – “I don’t check my voicemail” or “your email went to spam” is not an acceptable excuse to get out of the 90 day rule. The clock on the 90 day rule starts from the moment we enter into our internal notes that a repair job is ready for pickup.

WE’RE ALLOWED TO WORK ON YOUR DEVICE.
You are authorizing Pacific Computers to repair to your device. You agree to not touch anything during the process to prevent damage. Interfering with the repair voids any warranties.
For the hardware problem, we may need to disassemble your device, and diagnosis it with our device, we may need to solder/remove/replace some parts/components. Failure may change or the device may be no longer powered on, if the repairment/diagnosis failed. Please backup your data in advance, we are not responsible for loss of any data.

IMPORTANT INFO FOR NEW IPHONE LCD REPAIRS
We try our best to retain the water resistance of the phone after we install the new screen, but please note that the water resistance level will not be as good as factory. We cannot change this, we use proper adhesive, but it is still not as good. We’re being upfront. If this bothers you, please do not do the repair.

PAYMENT.
We reserve the right to keep a device until payment is rendered via an acceptable payment method.

WE DO NOT TAKE RESPONSIBILITY FOR COSMETIC FLAWS
The way we state the condition of the item in the notes of item prior to repair is a brief overview, and does not denote all possible defects & problems with the device to be repaired. This may be edited as more problems are found, even after form is signed. Any preexisting defects, or future defects that come up as a result of preexisting defects are not the responsibility of, or warranted by, Pacific Computers or any of its members. You accept by signing this document that how we state a device’s condition is how it was received, and that no defects or problems we state were caused by us. You acknowledge that Pacific Computers is not liable for any defects or problems with a device unless we specifically take responsibility for such problem or defect.

We are not responsible for any scratches, dents, dings, etc. Most devices we receive are heavily damaged already. We have very strict procedures on how we handle customer devices so they leave in the same or better cosmetic condition than they came in, but in no way can we be held liable for any perceived cosmetic issues, such as – “this scratch wasn’t here when it was dropped off.”

WE ARE IN NO WAY, SHAPE, OR FORM RESPONSIBLE FOR YOUR DATA OR HARD DRIVE.
On data recovery & data transfer jobs, it is your responsibility to check your data in the store. You agree to sign a waiver of liability once you have seen for yourself that your data is on this drive. You accept that we are in no way liable for any data on your device for any of our offered services. We do not accept liability for data. By signing this document you agree to two points. First point being that hard drives are a volatile, mechanical storage media that can malfunction at any time. Second point being that any hard drive malfunction cannot be blamed on Pacific Computers , nor may we be held responsible for any hard drive, solid state drive, solid state hybrid drive, or flash memory malfunction on any machine in our possession. For data recovery, we will be removing parts of the drive that you may not receive back if you do not approve the estimate.

By signing this document you accept that we are in no way liable for your data.

WARRANTY INFORMATION
Limited warranty on service is 1 month, and 1 month on motherboard repairs & replacements. Warranty may be voided by further physical damage to the device, negligence, or liquid damage. Warranty is only for the specific part we have replaced and not for any other issues or parts on the device. We repair delicate devices that break easily. If you are here, the device has likely been mistreated once by a drop, spill, or shock of some sort. You accept that any future issues with other functions on the device are related to prior shock, not our workmanship. We offer warranty service only – not refunds, and any service for which one changes their mind or otherwise decides they do not want done, for any reason, requires the technician to undo repair work in order for no monies to be owed to Pacific Computers.

WARRANTY DOES NOT COVER IF YOU CRACK IT AGAIN.
Warranty does NOT cover a device that has cracked again. By signing this document, you accept the following.

A screen cannot crack on its own. A screen only cracks when physically impacted.
It is your responsibility to inspect the device prior to receiving it back from us to ensure it was not given back to you cracked.
There must be a minimum of four (4) dead pixels on the LCD in order to receive a warranty replacement.

REPAIR OPT OUT POLICY
If a repair goes over the initially approved price – customer may opt out of the repair, and elect to receive the device back without paying for the repair. However, if repairs that were approved have been completed, and work/parts/time have gone into these repairs, Pacific Computers retains the right to keep any part modified or worked on during the course of such a repair. For example: if a ticket has an approved estimate for a logic board repair, and then winds up requiring a battery, keyboard, and a screen, and only board repair was approved – customer may opt out of repair & pay nothing, but Pacific Computers may retain the logic board that was repaired.

LIMITATION OF LIABILITY
In recognition of the relative risks and benefits of the project to both the Client and the Consultant, the risks have been allocated such that the Client agrees, to the fullest extent permitted by law, to limit the liability of the Consultant to the Client for any and all claims, losses, costs, damages of any nature whatsoever or claims expenses from any cause or causes, including attorneys’ fees and costs and expert witness fees and costs, so that the total aggregate liability of the Consultant to the Client shall not exceed the Consultant’s total fee for services rendered on this project. It is intended that this limitation apply to any and all liability or cause of action however alleged or arising, unless otherwise prohibited by law.

LEAVING YOUR DEVICE TO PACIFIC COMPUTERS MEANS YOU AGREE WITH ALL THE ABOVE.